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Customer Service Update
Our Customer Service team is currently receiving a high volume of enquiries, which may result in longer waiting times. We are doing our utmost to assist you as promptly as possible.
- You will be assisted within 48 hours. If it takes longer, please do not create a new ticket.
- To receive immediate assistance, you may also select a topic below this message.
- Before submitting a ticket, please ensure you have reviewed the FAQ.
Billing & Payments
Do you have questions about your invoice, payment, or subscription? In this section, you'll find information about payment methods, outstanding invoices, refunds, and more.
Bug Report
Found a bug or something not working as expected? Let us know here! Describe the issue in as much detail as possible so we can investigate and fix it quickly.
Exploit Report
Have you discovered a security vulnerability or exploit? Please report it here responsibly. Include as much detail as possible so our team can investigate and resolve the issue quickly and securely.
How to
Looking for step-by-step guides or instructions? This section covers how to use our features, set up your account, troubleshoot common issues, and more.
Ideas & Suggestions
Got an idea to improve our product? We’d love to hear it! Share your suggestions here and help us make things even better.
Moderation
If you've encountered content or behavior that violates our guidelines, please report it here. Our moderation team will review and take appropriate action promptly.
User Safety Concern
Are you concerned about someone’s safety — including your own? Please report any threats, harassment, or behavior that makes you feel unsafe. Our team treats these reports with urgency and confidentiality.
Technical Support
Experiencing a technical issue or something not working as expected? You’re in the right place. Let us know what’s going on and we’ll help you get back on track.
Contact us and get human support
Frequently asked questions
Yes, additional baggage can only be purchased in excess of the free baggage allowance stated on your booking confirmation and tickets.
Additional baggage is charged per kilogram (kg).
Each passenger is allowed up to five pieces or a maximum of 100 kg of checked baggage.
Yes. A single piece must not weigh more than 32 kg (70 lb) or exceed total dimensions of 158 cm (62 in) (length + width + height). Bags over 32 kg must be split into lighter pieces.
Only Aerohollanda Airways flights with tickets issued by Aerohollanda Airways are eligible.
It is calculated per passenger for each journey. A journey is defined as the full outbound or inbound trip from origin to destination, excluding transfer points.
From the moment your booking is ticketed until two hours before departure. Check your confirmation email for a ticket number next to each passenger’s name to confirm it’s ticketed.
Additional baggage fees are quoted and billed in Robux.
No, it is non-refundable and will be forfeited if any changes are made to the original itinerary. Date changes are allowed only if the route remains the same.
It is subject to space availability at check-in. If it cannot be accepted due to space or flight changes by the airline, it may be refunded or transferred to another flight with the same route.
No, online additional baggage purchases are not allowed for infants.
No, it is only valid on direct Aerohollanda Airways flights. For interline or codeshare flights, please contact the respective carriers.
If the online purchase is not completed for any reason, Aerohollanda Airways reserves the right not to offer the online discounted price again.