Self online check-in
With our self check-in service, you can quickly and easily review your flight details and download your boarding pass — all from the comfort of your own home.
Self online check-in
Welcome at our Helpcenter,
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Home / Help
Welcome to our Help Center. Here you will find comprehensive information and answers to frequently asked questions regarding booking, modifying, and canceling reservations, baggage policies, and other important matters related to your flight. We are committed to providing you with efficient and effective support.
Note: There is currently a delay in our mail system. It may take a little longer for you to receive your confirmation message.
Can we assist you with any of the topics listed below?
Billing & Payments
Do you have questions about your invoice, payment, or subscription? In this section, you'll find information about payment methods, outstanding invoices, refunds, and more.
Bug Report
Found a bug or something not working as expected? Let us know here! Describe the issue in as much detail as possible so we can investigate and fix it quickly.
Exploit Report
Have you discovered a security vulnerability or exploit? Please report it here responsibly. Include as much detail as possible so our team can investigate and resolve the issue quickly and securely.
How to
Looking for step-by-step guides or instructions? This section covers how to use our features, set up your account, troubleshoot common issues, and more.
Ideas & Suggestions
Got an idea to improve our product? We’d love to hear it! Share your suggestions here and help us make things even better.
Moderation
If you've encountered content or behavior that violates our guidelines, please report it here. Our moderation team will review and take appropriate action promptly.
User Safety Concern
Are you concerned about someone’s safety — including your own? Please report any threats, harassment, or behavior that makes you feel unsafe. Our team treats these reports with urgency and confidentiality.
Technical Support
Experiencing a technical issue or something not working as expected? You’re in the right place. Let us know what’s going on and we’ll help you get back on track.
More for your journey
How much can I carry?
Find out what your checked baggage allowance is and purchase extra baggage to carry more.
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Enjoy a luxurious journey when you upgrade to First or Business Class
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Aerohollanda Airport Hotel
Accessible and convenient, the Aerohollanda Airport Hotel at Schiphol Airport in Amsterdam offers five-star amenities to help you relax and recharge between flights.
Explore Aerohollanda Airport HotelSee what special services we provide
Frequently asked questions
Can I purchase additional baggage beyond the free allowance?
Yes, additional baggage can only be purchased in excess of the free baggage allowance stated on your booking confirmation and tickets.
How is additional baggage charged?
Additional baggage is charged per kilogram (kg).
What is the maximum amount of additional baggage allowed?
Each passenger is allowed up to five pieces or a maximum of 100 kg of checked baggage.
Are there limits on the weight or size of a single bag?
Yes. A single piece must not weigh more than 32 kg (70 lb) or exceed total dimensions of 158 cm (62 in) (length + width + height). Bags over 32 kg must be split into lighter pieces.
Which flights are eligible for additional baggage purchases?
Only Aerohollanda Airways flights with tickets issued by Aerohollanda Airways are eligible.
How is additional baggage calculated?
It is calculated per passenger for each journey. A journey is defined as the full outbound or inbound trip from origin to destination, excluding transfer points.
When can I purchase additional baggage?
From the moment your booking is ticketed until two hours before departure. Check your confirmation email for a ticket number next to each passenger’s name to confirm it’s ticketed.
In which currency is additional baggage billed?
Additional baggage fees are quoted and billed in Robux.
Can I cancel or modify additional baggage purchased online?
No, it is non-refundable and will be forfeited if any changes are made to the original itinerary. Date changes are allowed only if the route remains the same.
What happens if there’s no space for my additional baggage?
It is subject to space availability at check-in. If it cannot be accepted due to space or flight changes by the airline, it may be refunded or transferred to another flight with the same route.
Can I purchase additional baggage for an infant?
No, online additional baggage purchases are not allowed for infants.
Is additional baggage valid on partner or connecting flights?
No, it is only valid on direct Aerohollanda Airways flights. For interline or codeshare flights, please contact the respective carriers.
What if my online purchase is not completed?
If the online purchase is not completed for any reason, Aerohollanda Airways reserves the right not to offer the online discounted price again.
Contact us and get human support
Our human support department is open 24/7. When you have filled out the support form, you will receive a confirmation in your inbox. It will then take about 1 or 2 days before you receive a detailed response from us.
At this moment, there is a delay in our automatic mail system. Therefore, it will take a little longer before you receive a confirmation email from us. But don't worry, your email has been received properly and it won't take longer before you get a response from one of our support staff.
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