Data protection and privacy are of the utmost importance to Aerohollanda Airways, and we take all reasonable measures to protect our customers from all forms of online fraud and phishing attacks.

We would like to advise you to remain vigilant with regard to fraudulent emails and to inform all Aerohollanda Airways customers of the following:

All official communications from the airline are sent exclusively from email addresses ending in @aerohollanda.nl. Aerohollanda Airways currently uses the following email addresses for official correspondence: customer.relations@aerohollanda.nl, media.relations@aerohollanda.nl, careers@aerohollanda.nl, examination.institute@aerohollanda.nl, mail.admin@aerohollanda.nl, baggage.services@aerohollanda.nl, salesdesk@aerohollanda.nl, eticket.service@aerohollanda.nl, no-reply.account@aerohollanda.nl, customer.survey@aerohollanda.nl, mail.payment.control@aerohollanda.nl, no-reply@aerohollanda.nl, no-reply.confirmations@aerohollanda.nl, crew.assessments@aerohollanda.nl and noreply@jotform.com (sent on behalf of Aerohollanda Airways).

Aerohollanda Airways never charges any fees for recruitment purposes. Aerohollanda Airways will never extend an offer of employment unless the candidate is registered with the Aerohollanda Airways Talent Community.

In addition, Aerohollanda Airways sends Frequent Flyer communications, career-related messages and other updates that may contain external links. Recipients are advised to verify that such emails originate from Aerohollanda Airways by confirming that the sender's email address ends in @aerohollanda.nl.

Aerohollanda Airways will never request passwords or any other confidential or sensitive information from customers or candidates.

Please also be cautious of emails or communications claiming to be from Aerohollanda Airways stating that you have won a lottery prize. Aerohollanda Airways does not operate lotteries. If you receive such a message, please delete it immediately and do not respond. You may also report the incident via the contact form on our Help Page.

Learn to recognise phishing scams and online fraud

Phishing emails are designed to unlawfully obtain your personal information, Cloud Club membership details, or even your banking information. Such emails typically request that you provide personal or financial data, or direct you to a website where you are asked to log in to your account.

• These emails may appear to originate from Aerohollanda Airways, Cloud Club, or Aerohollanda Duty Free.
  
• In some cases, the sender's email address may appear to be associated with aerohollanda.nl.
• Furthermore, these messages may contain official-looking logos of Aerohollanda Airways, Cloud Club, or Aerohollanda Duty Free, as well as other content copied directly from aerohollanda.nl or aerohollanda.nl/cloud-club. Phishing emails may also include convincing personal details that fraudsters have obtained from your social media profiles.
• In addition, such emails may include links to fraudulent or spoofed websites that request your login credentials. These counterfeit websites may closely resemble the official websites of Aerohollanda Airways, Cloud Club, or Aerohollanda Duty Free.

Protect yourself from online fraud

• Please remain vigilant with regard to emails that request personal information or ask you to update your account details.
• Before clicking on any link contained in an email, please verify that the displayed website address matches the actual destination and that it is not a so-called "masked" website.
• Ensure that your browser opens a legitimate website address belonging to aerohollanda.nl or aerohollanda.nl/cloud-club. Online fraudsters frequently use web addresses that closely resemble the name of a well-known company but differ slightly through the addition, omission, or transposition of letters

Suspicious activity? Don't hestitate and contact us

If you believe you may be the target of fraud or suspect fraudulent activity, please contact us using the button below.