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Customer Service Update
Our Customer Service team is currently receiving a high volume of enquiries, which may result in longer waiting times. We are doing our utmost to assist you as promptly as possible.
- You will be assisted within 48 hours. If it takes longer, please do not create a new ticket.
- To receive immediate assistance, you may also select a topic below this message.
- Before submitting a ticket, please ensure you have reviewed the FAQ.
Report something to us
Would you like to report an issue or share a concern with us? Every report is reviewed carefully and handled professionally.
General questions
Do you have general questions about our services or organization? Our team is happy to provide clear and helpful information.
Bugs and/or game issues
Are you experiencing bugs or unexpected behavior in the game? Please let us know so we can investigate and improve your experience.
Purchases and/or gamepass support
Need help with purchases, subscriptions, or game passes? We are here to assist with billing and account-related questions.
Security and/or safety issues
Have you identified a security or safety-related concern? Please report it immediately so we can take appropriate action.
Technical support
Experiencing technical issues or system-related problems? Our support team is ready to help you resolve them efficiently.
Careers and/or recruitment support
Interested in career opportunities or recruitment information? Contact us for questions about vacancies or application processes.
My topic is not listed here
Is your question not covered by the topics above? Feel free to reach out and we will gladly assist you further.
Contact us and get human support
Frequently asked questions
Yes, additional baggage can only be purchased in excess of the free baggage allowance stated on your booking confirmation and tickets.
Additional baggage is charged per kilogram (kg).
Each passenger is allowed up to five pieces or a maximum of 100 kg of checked baggage.
Yes. A single piece must not weigh more than 32 kg (70 lb) or exceed total dimensions of 158 cm (62 in) (length + width + height). Bags over 32 kg must be split into lighter pieces.
Only Aerohollanda Airways flights with tickets issued by Aerohollanda Airways are eligible.
It is calculated per passenger for each journey. A journey is defined as the full outbound or inbound trip from origin to destination, excluding transfer points.
From the moment your booking is ticketed until two hours before departure. Check your confirmation email for a ticket number next to each passenger’s name to confirm it’s ticketed.
Additional baggage fees are quoted and billed in Robux.
No, it is non-refundable and will be forfeited if any changes are made to the original itinerary. Date changes are allowed only if the route remains the same.
It is subject to space availability at check-in. If it cannot be accepted due to space or flight changes by the airline, it may be refunded or transferred to another flight with the same route.
No, online additional baggage purchases are not allowed for infants.
No, it is only valid on direct Aerohollanda Airways flights. For interline or codeshare flights, please contact the respective carriers.
If the online purchase is not completed for any reason, Aerohollanda Airways reserves the right not to offer the online discounted price again.