1.1 Aerohollanda Airways is committed to safeguarding your personal data and/or account data respecting your right to privacy.

1.2 This Privacy Notice (together with our Terms and Conditions, our Cookie Policy, and any other documents referred to herein) sets out the basis on which we process Personal Data and/or Account Data ("Privacy Notice"). For the purposes of this Privacy Notice, "Personal Data and/or Account Data" means any information relating to an identified or identifiable natural person and/or associated accounts.

1.3 The most recent version of this Privacy Notice is available on our website, aerohollanda.nl (the "Website"). If we make changes to this Privacy Notice, we will notify you by publishing the updated version on our Website. Subject to applicable platform laws and regulations, the English version of this Privacy Notice shall prevail over any translated version in another language.

1.4 The data controller is Aerohollanda Airways Group Roblox, an official Roblox group that owns and operates the Aerohollanda Airline.

2.1 This Privacy Notice applies to the processing by Aerohollanda Airways of Personal Data and/or Account Data that we process in connection with your relationship with us as a player or customer of our airline on Roblox, or when you use our Website or complete our online forms. 

3.1 Aerohollanda Airways is responsible for the processing of all Personal Data and/or Account Data described in this Privacy Notice. In this Privacy Notice, we explain which Personal Data and/or Account Data we process, for what purposes such data is processed, and to which individuals or entities the Personal Data and/or Account Data may be disclosed.

4.1 The sources from which we collect Personal Data and/or Account Data depend, among other things, on the nature of our relationship or interaction with you.

4.2 We may collect and receive Personal Data and/or Account Data directly from you, as well as from your authorised representative(s), other individuals acting on your behalf (for example, your travel agent), or from third parties that provide data to support certain activities (such as fraud prevention, risk assessment, and marketing) or that assist us in providing services to you (such as your travel agent or our authorised agents), including when you:

(a) use any of our services, including when you travel with us or make use of locations or facilities where we operate, such as lounge access;

(b) use our Website, game, and/or online forms;

(c) communicate with us via email, through our customer service pages, instant messaging services, Discord community, or social media platforms; or

(d) register for, create, or modify an online or in-app account with us, including your Cloud Club account.

4.3 Where you disclose Personal Data and/or Account Data on behalf of another individual, you are responsible for ensuring that the individual whose Personal Data and/or Account Data is provided to Aerohollanda Airways has authorised such disclosure, has been informed of, and where applicable has consented to, our processing of their Personal Data and/or Account Data in accordance with this Privacy Notice. Where you disclose Personal Data and/or Account Data relating to an individual under the age of 13, you may do so only as a person aged 16 or older or as the parent or legal guardian of that individual, by providing consent for the processing of the child's Personal Data and/or Account Data and/or by entering into any relevant agreements on behalf of that child ("Purchases").

5.1 Aerohollanda Airways processes your Personal Data and/or Account Data for a wide range of purposes that are necessary to operate our services, manage your account, and provide you with a safe, personalized, and enjoyable experience across our platforms, including our website, game, online forms, and social media channels. These purposes include, but are not limited to:

(a) Provision and management of services: Facilitating your access to our game, website, online forms, accounts (e.g., Cloud Club), and any services we provide; ensuring your experience is seamless, functional, and secure;
(b) Account administration: Managing registration, login credentials, privileges, rewards, and interactions within the game, website, and app; maintaining accurate records of transactions, progress, or purchases;
(C) Communication: Sending you updates, confirmations, alerts, announcements, marketing communications, newsletters, and personalized offers; responding to inquiries via email, instant messaging, Discord, social media, or other communication channels;
(d) Marketing and personalization: Customizing your experience by tailoring content, recommendations, events, promotions, advertisements, and interactive features to your preferences and activity; analyzing engagement with our services and social media content;
(e) Fraud prevention and security: Detecting, preventing, and responding to fraudulent, abusive, prohibited, or illegal activities; monitoring platform usage for security threats, unauthorized access, or violations of community guidelines;
(f) Community and social interactions: Supporting your participation in community events, contests, forums, chat rooms, social media groups, and Discord servers, while ensuring responsible behavior and safe interactions;
(g) Analytics and service improvement: Conducting research, audits, analysis, testing, and user feedback collection to improve functionality, safety, and quality of our services; identifying trends and opportunities to enhance our offerings;
(h) Compliance and legal obligations: Fulfilling legal, regulatory, and contractual requirements applicable to our operations, services, and interactions with users; including handling disputes, claims, or complaints;
(i) Business operations and planning: Assisting with internal governance, reporting, risk management, strategic planning, and optimization of products and services;

5.2 Aerohollanda Airways ensures that your Personal Data and/or Account Data is used solely for the purposes outlined above and in accordance with this Privacy Notice, and is shared only with authorised personnel or third parties acting on our behalf, in line with applicable laws and regulations.

Cookies are small files that store and retrieve information about your visit to our Website—for example, how you accessed our Website, how you navigated through it, and which content was of interest to you. You can read more about how we use cookies in our Cookie Policy, available on our Website. At this time, we do not respond to browser settings for "Essential Only" cookies, as we await a uniform standard established by regulators or the privacy industry. "Essential Only" is a preference you can set in your web browser to indicate that you only wish to allow strictly necessary cookies. You can enable or disable this setting via your browser's preferences or settings page. We use session replay tools to record user interactions on our Website. This helps us understand user behavior and improve the Website. You can choose to accept all cookies, customise your settings, or learn more in our Cookie Policy.

7.1 Aerohollanda Airways limits access to your Personal Data and/or Account Data to authorised personnel and third parties who require such data to perform their duties or provide services on our behalf. This may include, but is not limited to:

(a) Customer service and support teams who assist you with your account, purchases, gameplay issues, or inquiries;
(b) Technical and IT personnel responsible for maintaining, developing, or improving our Website, game, online forms, and account systems;
(c) Marketing, communications, and community teams who manage communications, promotions, social media content, and personalised experiences;
(d) Moderators, community managers, and other staff who oversee player interactions, events, contests, and social features within the game or online platforms;
(e) Third-party service providers or partners assisting with payment processing, fraud prevention, analytics, data hosting, or other business operations;
(f) Legal, audit, or compliance teams, where required to fulfil regulatory, contractual, or internal governance obligations;

7.2 All personnel and third parties with access to your data are bound by confidentiality obligations and may only process your Personal Data and/or Account Data in accordance with this Privacy Notice and applicable laws. Access is strictly limited to the minimum necessary to perform their roles and provide services.

Safeguards

Aerohollanda Airways has implemented adequate safeguards to ensure the confidentiality and security of your Personal Data and Account Data. We are committed to keeping your Personal Data secure. To prevent unauthorised access to, or disclosure of, your Personal Data and Account Data, we have implemented physical, technical, and administrative measures to protect your data against accidental or unlawful destruction, loss, damage, alteration, unauthorised disclosure or access, as well as all other forms of unlawful processing or further processing. Where necessary, we use high-quality security measures when collecting or transferring Personal Data and Account Data.

Although we take reasonable steps to protect your Personal Data and Account Data, we cannot guarantee the security of data transmitted via the Internet or a similar connection to our Website.

Retention

We retain Personal Data and Account Data for as long as necessary to fulfil the specific purpose for which the data was collected, and for the business needs of Aerohollanda Airways as described in this Privacy Notice and in accordance with our data retention policy.

For example:

• Personal Data related to in-game purchases is retained for a maximum of 10 years for valid proof of purchase.

• Passenger information when using one of our packages (Passenger Name Records) is retained for one month and then deleted.

• Online tickets and communications with the Aerohollanda Airways Contact Center are stored for one month.

When erasing Personal Data and Account Data, we take commercially reasonable and technically feasible measures to render the data irrecoverable or unreproducible.

You have certain rights regarding your Personal Data and Account Data under applicable laws. These rights may include, but are not limited to:

(a) Right of access: You can request information about the Personal Data and Account Data we hold about you;
(b) Right to rectification: You can request correction of any inaccurate or incomplete Personal Data or Account Data;
(c) Right to erasure: You can request the deletion of your Personal Data and Account Data, subject to legal or contractual obligations;
(d) Right to restrict processing: You can request that we limit the processing of your Personal Data and Account Data under certain circumstances;
(e) Right to data portability: You can request that we provide your Personal Data and Account Data in a structured, commonly used, and machine-readable format;
(f) Right to object: You can object to the processing of your Personal Data and Account Data for certain purposes, such as marketing;
(g) Right to withdraw consent: Where processing is based on your consent, you can withdraw your consent at any time without affecting the lawfulness of processing before withdrawal;
(h) Right to lodge a complaint: You may file a complaint with a competent supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the contact details provided on our Website. We will respond in accordance with applicable laws and within the required timeframe.

If you have any questions, concerns, or wish to exercise your rights regarding your Personal Data and/or Account Data, you may contact Aerohollanda Airways using the contact information provided on our Website.

If you believe that we have not processed your Personal Data and/or Account Data in accordance with applicable laws, you have the right to lodge a complaint with a competent supervisory authority. We encourage you to first contact us directly so that we can address your concerns promptly and appropriately.

Aerohollanda Airways

Aerohollanda Airways Group Roblox

customer.relations@aerohollanda.nl